HornetPro
Terms of Service
These Terms of Service ("Terms") govern your access to and use of HornetPro (the "Service") at hornetpro.dev, operated by Hornet Productions Ltd. ("HornetPro", "we", "us"). By creating an account, subscribing to a plan, or otherwise using the Service, you (the "Customer") agree to these Terms. If you don't agree, don't use the Service.
1. Accounts and eligibility
You must be at least the age of majority in your jurisdiction and able to enter a binding contract. You're responsible for activity under your account, for keeping your credentials secure, and for the actions of anyone you invite to a tenant. Notify us promptly of unauthorized use.
2. The service
HornetPro provides multi-tenant website hosting, an AI-assisted site builder, and ancillary services (custom domains, forms, email send/receive, support tickets). Specific features, limits, and quotas are described on the relevant plan page or in your written agreement and may change with reasonable notice.
3. Fees, invoicing, and payment (prepaid)
HornetPro is a prepaid service. You pay for each upcoming service period before it begins — for example, payment for July's service must be received by the end of June. We don't extend service on credit. Subscription periods are monthly or yearly depending on your plan.
Invoices are issued in advance of the next service period and are payable by Interac e-Transfer (or other methods we offer) by the due date stated on the invoice. Taxes (GST/PST/HST where applicable) are added to invoices.
If payment is not received by the start of the upcoming service period, HornetPro may, at its discretion and without prior notice beyond the issued invoice, apply one or more of the following:
- Throttling — reduced bandwidth, compute, or other resource caps.
- Feature suspension — disabling outbound email, forms, AI builder, or other ancillary features.
- Full site suspension — taking the site offline.
After 90 days past due, your sites and associated data may be permanently deleted without further notice and without any retention, archive, or backup made available to you. Reinstating service after deletion requires re-provisioning from scratch and any restoration of data is at HornetPro's sole discretion and may not be possible.
Late fee. A one-time late fee of 15% of the overdue invoice is added to any invoice that becomes past due, to cover the operational effort of suspending, restoring, and otherwise managing a delinquent account. This is in addition to any ongoing interest below.
Interest. Overdue amounts (including the late fee) accrue interest at 1.5% per month (18% per annum) until paid in full.
3.1 Forced annual billing after repeat lateness
If two (2) or more invoices have been more than seven (7) days past due in any rolling twelve-month period, HornetPro may, at its discretion, require that the Customer's next renewal switch to annual prepaid billing for the affected service(s). The Customer may decline the switch, but in that case service ends at the conclusion of the current paid period (no refund of the unused portion). Customers who maintain twelve (12) consecutive on-time monthly payments after a forced annual switch may request a return to monthly billing.
4. Customer content
You retain ownership of the content, code, data, and materials you publish or upload through the Service ("Customer Content"). You grant HornetPro a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, and process Customer Content solely as needed to provide the Service. You represent that you have all rights necessary to grant this licence.
5. AI builder
The AI builder uses third-party language models (currently Anthropic). Prompts and the context required to satisfy them are sent to the model provider; we don't sell prompts to third parties. AI-generated content is provided as-is — you're responsible for reviewing it before publishing. You may bring your own API key (BYOK); when you do, your usage is subject to the model provider's terms in addition to ours.
6. Acceptable use
Your use of the Service must comply with the Acceptable Use Policy, which is incorporated by reference.
7. Intellectual property
HornetPro and our licensors own the Service, including the platform, design system, and source code (except open-source components used under their respective licences). These Terms grant you no rights in our intellectual property other than the limited right to use the Service.
8. Beta features
We may offer beta or experimental features (clearly labelled as such). Beta features are provided "as is", may change or be removed at any time, and are not covered by uptime commitments.
9. Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, or non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or that all content will be preserved.
10. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Each party's aggregate liability arising out of or related to these Terms is limited to the fees paid by Customer to HornetPro in the twelve (12) months preceding the event giving rise to the claim. These limits don't apply to (a) breaches of confidentiality, (b) infringement of the other party's IP, or (c) liability that can't be excluded by law.
11. Indemnification
Customer will defend and indemnify HornetPro against third-party claims arising from (a) Customer Content, (b) Customer's use of the Service in breach of these Terms, or (c) violations of applicable law by Customer or its users.
12. Suspension, termination, and data deletion
HornetPro may, in addition to the non-payment remedies in Section 3, suspend or terminate the Service or your account for material breach of these Terms, violation of the Acceptable Use Policy, or to comply with law. Suspension generally follows the same escalation as non-payment (throttle → suspend → delete).
Data deletion timeline. Following termination — for any reason — your sites, code, databases, uploaded media, and any other Customer Content may be permanently deleted ninety (90) days after termination, without retention, archive, or backup made available to you. HornetPro is not obligated to provide a recovery window beyond this period. For non-payment terminations, the 90 days is measured from the date the account first became past due.
Either party may terminate the Service for convenience at the end of the current paid period by giving notice before the period ends; no refund is provided for the unused portion of a prepaid period.
13. Backups and data portability (proprietary)
HornetPro is a proprietary platform. We take operational backups to recover from internal failures (e.g. hardware loss, bad deploys); these backups exist to keep the Service running and are not a customer entitlement.
We do not commit to providing data exports, migration assistance, or downloadable archives of your Customer Content. HornetPro may, at its sole discretion and only while your account is in good standing, agree to provide an export or migration package — typically subject to a separate fee and reasonable timelines. Requests after termination or while delinquent will generally be refused.
Nothing in this Section limits your rights under applicable privacy law to access the personal information HornetPro holds about you — see the Privacy Policy for that process. "Customer Content" (your site code, design, content, databases) is governed by these Terms and is separate from "personal information" governed by privacy law.
You are responsible for maintaining your own independent backups of any material critical to your business. We strongly recommend it.
14. Confidentiality
Each party will protect the other's non-public information disclosed under these Terms with at least reasonable care and use it only as needed to perform under or evaluate the Service.
15. Changes to the service or these Terms
We may modify the Service or these Terms with reasonable notice (typically 30 days for material changes). If you don't agree with a material change, your remedy is to cancel before the change takes effect.
16. Governing law and disputes
These Terms are governed by the laws of the Province of Alberta and the laws of Canada applicable therein, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of Alberta for any dispute arising under these Terms.
17. Notices
Notices to HornetPro must be sent to support@hornetpro.dev. Notices to Customer are deemed given when emailed to the address on the account.
18. Entire agreement
These Terms, together with the Privacy Policy and any plan-specific terms or order forms, constitute the entire agreement between the parties on the subject and supersede prior agreements.
Questions? support@hornetpro.dev · Terms · Privacy · Acceptable Use